Shipping & Returns Policy
Shipping Policy
We will do our best to offer you the best shipping rate possible. If the shipping calculates at less than you are charge we will issue a refund immediately.
If shipping is more than you were charged at check out you will be notified of the difference and asked if you still want to proceed.
Return & Exchange Policy
Thanks for shopping at Billy Bird Toys
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment.
You will receive the credit within a 2 business days after your return has been received by Billy Bird Toys
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at billybirdtoys@gmail.com
